Privacy

Introduction

Welcome to Maedah. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our equipment rental platform.

Information We Collect

We collect information you provide directly, including your name, phone number, email address, company details, and location data. We also collect usage data such as your browsing history, search queries, and interaction with listings.

How We Use Your Information

We use your information to provide and improve our services, process transactions, communicate with you about your account, send relevant notifications, and personalize your experience on the platform.

Information Sharing

We may share your information with equipment suppliers when you make inquiries, with service providers who assist our operations, and when required by law. We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications and request a copy of your data at any time through your account settings.

Data we collect (App Store disclosure)

Contact info (name, e-mail, phone, company), location (a map pin for a request or listing, and your city), user content (listing photos, requests, quotes, comments and messages), search history, your account identifier, subscription and purchase history and product-interaction analytics. All of it is linked to your account and used for app functionality, personalisation and analytics. We do not use it for advertising and we do not track you across other companies' apps or websites.

Blocking, reporting and moderation

You can report any listing, comment, message or user from the ⋮ menu and block a user from a chat, a listing or a comment. Reports are reviewed within 24 hours and content that breaks our rules is removed.

Translation and AI assistance

To show listings, requests, reviews, comments and messages in your language, their text is sent to a machine-translation service (Google Cloud Translation or Anthropic) and the translation is stored, so the same text is never sent twice. You can turn this off under Profile → Translate content automatically, and every translation can be switched back to the original. Chat messages are translated only when the reader asks. The optional AI buttons (fill an ad from its photos, write a description, turn one sentence into a request, search by photo or sentence, write banner text) send only the photos or text you choose to an AI service (Anthropic), and only after you agree once; photos are made smaller and their location data is removed before they are sent. What comes back is a suggestion you review yourself — nothing is published without you. These providers process the data on our behalf only.

Deleting your account

Settings → Delete account removes your profile and personal data immediately, takes your listings offline and deletes your login. Requests, quotes and bookings you were part of are kept in anonymised form because the other party's records depend on them.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@maedah.app or through the Help Center in the app.